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Название книги: Профессиональный английский язык. ч1 Деловой этикетийского языка на русский
Автор(ы): Шапошников Сергей
Жанр: Учащимся
Адрес книги: http://www.6lib.ru/books/professional_nii_angliiskii_azik_h1_delovoi_etiketiiskogo_azika_na_russkii-5956.html

BUSINESS ETIQUETTE
Lesson 1. INTRODUCTION 1. Manners Mom never taught you
Etiquette: what do you think of when you hear that word? Emily Post? Miss Manners? Or confusion because the do's and don'ts of acceptable social behavior we learned as children don't mesh with today's business environment?
Etiquette – the word may bring to mind images of the Victorian Era and unnatural rules of behavior. But today basic etiquette is an important part of presenting a positive image to your boss or to your clients or customers.
The skills required to project a relaxed and competent image are now receiving attention from all types of organizations, which expect employees at a variety of levels to be able to successfully present themselves and the company’s interests.
“Many people that make it to the top understand these rules, and they expect others to know them too. Most of the people I work with are upw
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